I Cannot Make Judgement Calls

A lady called today to say that she saw how many nice compliments our customers had given us and could she ask me a question about her stone installation done in Georgia, as she felt it had not been done as well as the ones in my pictures. I was sorry I could not help her. If you are having a problem with your fabricator or installer, the best thing to do is follow the normal channels for complaints. Write your fabricator a letter telling them the problems you are having. If your problem involves Silestone, contact Silestone directly following the procedures in your 15 year warranty documentation. Please do not contact me for my opinion on how your countertop should have been installed. For liability reasons, I cannot make judgement calls regarding someone else's work that I can only see in photographs. Even if your job is in St. Louis, I still cannot comment on someone's else's poor workmanship. All I can say is buyer beware. Know your installers experience level and credentials.