15 year granite warranty claims
One of the big box stores has introduced granite colors with a 15 year stain warranty. It's marketing genius at work. The granite colors are renamed to discourage consumers from price shopping. A similar practice is used in the mattress industry. But, since granite colors are more distinguishable than mattresses, it is easy to determine the true name of the colors and I have my secret decoder ring too!
I looked on the website that is promoting this new granite and found a copy of the warranty. You must follow their explicit care and cleaning guidelines or the warranty is void and certain colors are completely exempt from the warranty. If they have to replace the countertop because they cannot repair it, you have to pay for the labor costs.
One of the leading consumer magazines tested the material in Aug. of 2008 and also found no discernible difference in performance. In fact, Kashmir White performed worse. I'm surprised because usually granite colors with White in them have high absorbency rates.
Natural Stone will require some special care and there really is no way around that. If you would rather not worry about it, then choose Silestone instead.


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